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Help
Center
This
Help Center only deals with the most essential issues. But more
likely than not you will be able to get all answers to your questions
right here. If you have further questions, please consult the more
detailed user guide for your hosting plan linked to on the left.
If you do not find the answer there, please don't hesitate to contact
us at:
support@007-host.com
Standard
Hosting Plan
Detailed
Control Panel Guide:
Guide
to the Plesk Control Panel (or as PDF)
DNS
settings
If you already own your domain name, you have to change its DNS
(Domain Name Server) settings with your domain registrar to the
settings we gave you in our welcome message.
Once you make these changes, it will take 12-48 hours for them to
propagate Internet-wide, at which time your domain name will start
pointing to our servers. If you are registering your domain name
with our registrar, then these DNS
settings already point to our server (you need to do nothing). Before
the DNS has resolved to our servers, you can preview your
domain:
To preview your uploaded but not yet resolved domain, go to the following URL, and just replace mydomain.com with your actual domain name:
https://server-7.com:8443/sitepreview/http/mydomain.com/?previous_page=dom_ctrl
Where
do I go to log into my Web based control panel ?
You logon at one of these sites, please check your welcome message
to see which one:
https://server-7.com:8443/
(do not forget the "s"
in "https" !)
Log
on with your domain name as the username (not with your FTP username).
You will be able to log on immediately after we have created an
account for you (before your new domain or your domain's DNS change
has propagated Internet-wide); you can upload your site but can
only view it via the preview function (see "Tips and Suggestions"
section below) until the domain name has propagated Internet-wide.
To
upload your site before your domain name has propagated, you can
use the shared IP instead of your domain name:
72.21.42.82 for server-7 accounts, using
your assigned FTP username and password
Most
Important Path Info (you need this if installing CGI and other
scripts):
What is the path to Perl?
/usr/bin/perl
In most CGI scripts the standard path line is therefore:
#!/usr/bin/perl
And the path(s) to sendmail?
/usr/lib/sendmail
/usr/sbin/sendmail
Where
to Do I Upload My Files?
Your Website's HTML and image files go into the httpdocs
folder.
(with exception of secure files which go into the secure directory)
The absolute path (if ever needed) is:
for server-7:
/home/httpd/vhosts/YourDomain.com/httpdocs
(This is equivalent to the "public_html" folder on many
other servers.)
Your Website's CGI scripts (if any) go into the cgi-bin
folder.
PLEASE READ THE "CGI-BIN" ENTRY IN OUR "TIPS AND
SUGGESTIONS" SECTION BELOW.
The absolute path is:
for server-7:
/home/httpd/vhosts/YourDomain.com/cgi-bin
In other words, the CGI-BIN folder is outsite the main folder.
PLEASE NOTE: You can execute
CGI scripts in any directory, not just the cgi-bin directory !
Setting
Up E-mail:
1. Log in to your account's control panel.
2. Click the 'MAIL' tab.
3. Type the username for this e-mail account in the 'Mailname:'
field; click 'ADD' tab.
4. Check 'Mailbox' and enter the password for this e-mail account
in both fields.
Decide if you want to limit the space for
this e-mail account (taken from
the space of your main account).
For other options, autoresponders etc.,
please read the Guide
to the Plesk Control Panel.
Click 'UPDATE' (near bottom) tab.
You can add forwarders etc. later - just click on your e-mail username
after having clicked on the 'MAIL' tab.
How
to Check Mail via 'Webmail' Interface?
Log on to: http://webmail.<MyDomain.com>
-> SAMPLE
Simply insert 'webmail.' before your domain name when typing the
URL. Log on using the particular username and password for the email
account you want to check. You can choose the language of your interface.
Outlook,
Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server: MyDomain.com
or mail.MyDomain.com
SMTP:
MyDomain.com or
mail.MyDomain.com
...whereby
'MyDomain.com' stands as a placeholder for your actual domain name
Username: <Your e-mail username
for this e-mail account>
Password: <Your e-mail password for
this e-mail account>
Troubleshooting:
If these settings do not work for you, then the ISP you use to connect
to the Internet has most likely blocked Port 25, so you cannot use
your own mail server for OUTGOING mail (SMTP) while connected via
their network. Some of the ISPs who do this are Earthlink/Mindspring,
AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation
(as regards to their own blocking) and solution:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail
(in the case of MSN this is 'smtp.email.msn.com'). BUT MAKE SURE
TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!
Changing
E-mail Passwords: You
can give your e-mail account owners access to a separate e-mail
control panel:
From your control panel, click on the MAIL tab, then on the e-mail
username, then check "Control panel access." The owner
of this e-mail account will then be able to logon at https://server-7.com:8443,
using his full email address as LOGIN and his email password as
PASSWORD.
Backing
Up Your Domain:
To
BACK UP your domain data to your PC's hard drive:
(1) click on "Backup" tab (in your control panel)
(2) click on "Make Dump"
(3) check the second option: "do not create domain dump file,
only download";
enter a file name in "Dump file name:"
field and your comments in "Comments:" field
(4) click on "Back up" tab
To RESTORE your domain data from a backup file on your hard
drive:
(1) click on "Backup" tab
(2) click on "Browse.." button to find the backup file
on your HD, select it
(3) click "Upload" tab
(4) the uploaded backup file is listed under 'Dump files;' click
on the file name, then click on "Restore" tab
Tips • Suggestions • Notes
CGI-BIN:
On our server CGI scripts can be executed in all directories! The
main complaint that users of the PLESK system have always had is
that the cgi-bin directory is outside of the main Web directory
(httpdocs). Most other system have the cgi-bin folder inside the
main folder, and many standard CGI scripts do therefore not work
without changing paths in/to these scripts. This can be tiresome.
We therefore enabled the server to execute CGI scripts anywhere,
in any directory (you still have to set the permissions right, of
course ... chmod 755, and so forth). In other words, you can, if
you like, create a CGI-BIN folder within the httpdocs folder to
store your cgi scripts there. Perl scripts (.pl), on the other hand,
can only be executed in the original CGI-BIN folder.
One more point: PSA utilizes Suexec as a CGI wrapper for security.
The Suexec wrapper prevents the CGI script from having permissions
set over 755. Scripts should run fine with 755 permissions.
Pre-installed
cgiemail Script: There is just one pre-installed script. You
will find it in the cgi-bin folder: this is "cgiemail"
– a script written in C. The cgiemail script is an alternative
solution to "FormMail.pl." It is pretty simple to use
... you should be able to use it by just looking at our example:
please look at the source code of our own "Contact
Us" page. The content of the form is send to a TEXT file,
here called "request.txt," by the following line:
<form action="cgi-bin/cgiemail/sendmail.txt"
method=POST>
The "sendmail.txt"
file, however, resides in the "httpdocs" folder! In the
first line of this TEXT file you determine to which e-mail address
it is send then. Further info
and readme text can be found at MIT's site.
Of course, you can also use Matt Wright's popular FormMail script,
but ONLY versions 2.18 or later later ... more
here ... we will delete all other older versions without warning
(!), because of major security problems with those older versions).
Virus Scanning: All "Standard Hosting Plan" servers
have either the anti-virus program (BitDefender) installed, depending
on the particular server set-up. These programs detect any known
computer virus that is attached to an incoming message and deletes
the infected message immediately. The program updates itself every
24 hours with the latest virus database.
Spam
Protection: Please note that we have MAPS Spam protection software
(rblsmtpd-0.70) installed on all servers, accessing ORDB.org's anti-spam
database. There is no way to completely eliminate spam ... as with
virus scanning, anti-spam protection is by no means perfect, but
it still should dramatically reduce the amount of spam you and your
customers would otherwise receive.
Advertising
Your Site: You'll find tons of info about this issue on the
Web, and you may know more about this than we do. Here just the
very basics:
Yes, it makes a difference if you submit your site to search engines
and directories like Yahoo! or if you don't. We strongly suggest
to either buy a license for the program
SubmitWolf PRO
or
WebPosition
Gold - or to use a service that uses one of these - they are
simply the best. But by now more and more search engines and directories,
certainly all the big ones, are charging to list your site. According
to our experiences it does pay out very well to invest a decent
amount. The place to go is LookSmart
(and its British version LookSmart.co.uk )
as well as Overture
and ah-ha.com ,
covering several search engines that together make up for 80% of
all searches. Before you submit your site you want to make sure
that all the HTML tags in the header are just right. Use mentioned
WebPosition Gold or a free service offered by Scrubtheweb
or NorthernWebs
(go to the VERY bottom of these pages and enter your URL) - the
latter one also offers a helpful Search
Engine Tutorial;
also try SelfPromotion.com
-- all offer plenty of webmaster tools to promote your site, the
last two for free.
In addition to search engine and directory listings you should get
listed in a couple of Web hosting directories ... ad banners, however,
generate little income, although they are useful to create brand
name recognition.
Billing
Your Customers: You may already have your own system set up
... if not, by far the best, easiest and fastest (immediate) solution
is 2CheckOut.com
which integrates a shopping cart with a credit card processing system
in one package. Except for a one time $49 setup fee there are no
further monthly fees (quite different from almost all other billing
services).
A similar solution is available from
PaySystems.
Those with much of their customer base in Europe may want to check
out WorldPay.com
and BIBIT.com.
Also consider to add PayPal
with low fees,
but do not rely on PayPal alone - you might then loose prospective
customers. QuickCommerce
offers e-commerce solutions that make use of the popular Authorize.Net
software to bill your customers and arranges a merchant account
for you. You can use their shopping cart systems and easily integrate
it into your Web site.
eCommerce
Hosting Plan
Detailed
Control Panel Guide:
Guide to the cPanel Control
Panel
DNS
settings
If you already own your domain name, you have to change its DNS
(Domain Name Server) settings with your domain registrar to the
settings we gave you in our welcome message.
Once you make these changes, it will take 12-48 hours for them to
propagate Internet-wide, at which time your domain name will start
pointing to our servers. If you are registering your domain name
with our registrar, then these DNS
settings already point to our server (you need to do nothing). Before
the DNS has resolved to our servers, you can preview your
domain at: http://www.server-12.com/~myusername/
(myusername
stands as placeholder for your actual cPanel domain username)
How to access my domain control panel?
You'll want to login to cPanel to do such things as view web stats,
setup email addresses, MySQL databases, etc. To login to cPanel
(after the DNS has resolved), go to:
https://yourdomain.com:2083
(substitute your actual
domain name for *yourdomain.com*)
Then enter your username and password (given to you in our welcome
email). This will not work until your domain name has fully propagated
to our servers. But prior to this, you can login to cPanel using
the Primary Nameserver IP number, like this: https://72.36.162.170:2083;
be sure to check our welcome email to see what the shared IP for
your account is.
Shared SSL Certificate
For signup pages, online billing gateways, and other eCommerce projects
you might want to have an SSL (Secure Socket Layer) site to encrypt
transmission of your customers' data. We have created a shared SSL
certificate (GeoTrust) solution that is compatible with over 96%
of all Web browsers - you don't need to purchase your own cert.
Upload all the files that should be accessed as SSL secured pages
to the public_html folder (where all other HTML files go as well),
and access them at the following https://...
address:
https://secure.server-12.com/~myusername/filename
(myusername
stands as placeholder for your actual cPanel domain username;
filename
stands as placeholder for the actual HTML or ASP file)
We are more than happy to change the username for your domain account.
E.g., rather than "Carl" or "Erica" etc.
you might want to consider a username such as "sales-2"
or "secure05") to make the https URL to your signup site
look more professional.
Outlook, Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server: MyDomain.com
or mail.MyDomain.com
SMTP:
MyDomain.com or
mail.MyDomain.com
...whereby
'MyDomain.com' stands as a placeholder for your actual domain name
Username: <Your e-mail username
for this e-mail account>
Password: <Your e-mail password for
this e-mail account>
Troubleshooting:
If these settings do not work for you, then the ISP you use to connect
to the Internet has most likely blocked Port 25, so you cannot use
your own mail server for OUTGOING mail (SMTP) while connected via
their network. Some of the ISPs who do this are Earthlink/Mindspring,
AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation
(as regards to their own blocking) and solution:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail
(in the case of MSN this is 'smtp.email.msn.com'). BUT MAKE SURE
TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!
FTP
Use the following information with your FTP program:
Host name: yourdomain.com [your actual domain
name!]
Username: same as control panel
Password: same as control panel
Paths
Your Perl path is: /usr/bin/perl
The first line in cgi and perl scripts should
therefore be: #!/usr/bin/perl
Sendmail: /usr/lib/sendmail or /usr/sbin/sendmail
Root path: /home/username/ puts you in the root
of your account Domain
WWW Directory: /home/username/public_html puts
you in your www directory
cgi-bin path: /home/username/public_html/cgi-bin/ puts
you in your cgi-bin
Tips
• Suggestions • Notes
Pre-installed
cgiemail Script: There is just one pre-installed script. You
will find it in the cgi-bin folder: this is "cgiemail"
– a script written in C. The cgiemail script is an alternative
solution to "FormMail.pl." It is pretty simple to use
... you should be able to use it by just looking at our example:
please look at the source code of our own "Contact
Us" page. The content of the form is send to a TEXT file,
here called "request.txt," by the following line:
<form action="cgi-bin/cgiemail/sendmail.txt"
method=POST>
The "sendmail.txt"
file, however, resides in the "public_html" folder! In
the first line of this TEXT file you determine to which e-mail address
it is send then. Further info
and readme text can be found at MIT's site.
Of course, you can also use Matt Wright's popular FormMail script,
but ONLY versions 2.18 or later later ... more
here ... we will delete all other older versions without warning
(!), because of major security problems with those older versions).
Spam
Protection: Please note that you will have to install "Spam
Assassin" from the cPanel control panel to activate Spam protection.
Each domain owner can enable or disable SpamAssassin.
Advertising
Your Site: You'll find tons of info about this issue on the
Web, and you may know more about this than we do. Here just the
very basics:
Yes, it makes a difference if you submit your site to search engines
and directories like Yahoo! or if you don't. We strongly suggest
to either buy a license for the program
SubmitWolf PRO
or
WebPosition
Gold - or to use a service that uses one of these - they are
simply the best. But by now more and more search engines and directories,
certainly all the big ones, are charging to list your site. According
to our experiences it does pay out very well to invest a decent
amount. The place to go is LookSmart
(and its British version LookSmart.co.uk)
as well as Overture
and ah-ha.com,
covering several search engines that together make up for 80% of
all searches. Before you submit your site you want to make sure
that all the HTML tags in the header are just right. Use mentioned
WebPosition Gold or a free service offered by Scrubtheweb
or NorthernWebs
(go to the VERY bottom of these pages and enter your URL) - the
latter one also offers a helpful
Search Engine
Tutorial;
also try SelfPromotion.com
-- all offer plenty of webmaster tools to promote your site, the
last two for free.
In addition to search engine and directory listings you should get
listed in a couple of Web hosting directories ... ad banners, however,
generate little income, although they are useful to create brand
name recognition.
Billing
Your Customers: You may already have your own system set up
... if not, by far the best, easiest and fastest (immediate) solution
is 2CheckOut.com
which integrates a shopping cart with a credit card processing system
in one package. Except for a one time $49 setup fee there are no
further monthly fees (quite different from almost all other billing
services). A similar solution is available
from
PaySystems.
Those with much of their customer base in Europe may want to check
out WorldPay.com
and BIBIT.com.
Also consider to add PayPal
with low fees,
but do not rely on PayPal alone - you might then loose prospective
customers. QuickCommerce
offers e-commerce solutions that make use of the popular Authorize.Net
software to bill your customers and arranges a merchant account
for you. You can use their shopping cart systems and easily integrate
it into your Web site.
Reseller
Plan
(A)
cPanel:
Please
refer to the above eCommerce
Hosting Plan intro for instructions about single domain
cPanel access. A complete updated cPanel GUIDE is here.
In
addition to cPanel you will use the WebHost Manger (WHM)
reseller/multi-domain control panel to create, delete, or suspend
single domain hosting accounts as well as to change features such
as allocated space, bandwidth, number of MySQL databases, and so
forth.
How to access my WHM Reseller control panel?
To login to WebHost Manager (WHM) to set up new domain accounts
or to adjust existing settings, please go to:
https://212.72.165.66:2087
(NOTE: After the
DNS of one of your domains hosted in this account has resolved
you can substitute
212.72.165.66 with your domain name, if you prefer.
Detailed
Control Panel Guide:
Guide
to the WebHost Manager (WHM) Control Panel
(B) Plesk:
Please
refer to the PDF Reseller level Plesk Guide: Plesk
Client Guide
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